INTEGRASI NILAI-NILAI ISLAM DALAM TOTAL QUALITY MANAGEMENT: PENGUATAN MUTU DAN REPUTASI LEMBAGA PENDIDIKAN ISLAM DI ERA TRANSFORMASI DIGITAL
DOI:
https://doi.org/10.70412/itr.v5i1.423Keywords:
Total Quality Management, Islamic Values, Islamic Education Quality, Institutional Reputation, Digital TransformationAbstract
This study aims to formulate a conceptual model integrating the principles of Total Quality Management (TQM) with core Islamic values, and to analyze how such a model can be implemented across pesantren, madrasah, and Islamic higher education institutions (PTKI) amid digital transformation. A qualitative, descriptive-analytical library research design was employed, drawing on Sinta and Scopus indexed journal articles published mainly between 2020-2025, analyzed through content analysis and source triangulation. The study finds that the Islamic values of itqan, amanah, syura, islah, and tawazun correspond substantively with the five conventional pillars of TQM, and proposes an integrative “Itqan-Amanah Quality Model” that adds spiritual accountability as a sixth dimension. Implementation patterns differ across institution types, while resource limitations, cultural resistance, digital-competence gaps, and the difficulty of measuring character quality remain the principal obstacles. This study contributes an integrative conceptual model benchmarked against the long-standing quality and reputation management practice of Al-Azhar University, offering practical implications for strengthening quality assurance in Indonesian Islamic higher education.
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